Frequently Asked Questions
Have a question? It’s probably answered below.
If not, please feel free to contact me.
Secure options: Visa, Mastercard or PayPaypal who keeps your payment information secure.
WHERE DO YOU SHIP?
I am pleased to say I ship all my items worldwide.
IS A TRACKING NUMBER AVAILABLE FOR MY PACKAGE?
Sorry, I currently do not offer tracked shipping.
I do offer wholesale rates. Please contact me for more information. Thank you!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?.
Processing time: Your order will be shipped within 1 to 3 business days.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Please note that once shipped, I am no longer in control of your package. I cannot be held responsible for packages lost or damaged due to the postal service.
OTHER SHIPPING INFO
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
If you wish to purchase insurance, please let me know prior to purchase so it can be added to your order.
Please ensure your mailing address is complete and accurate. Failure of delivery due to wrong, invalid or incomplete addresses is your responsibility and you will be charged with shipping costs for re-sending your order if it is returned to me and will not be refunded if it is not returned.
International customers are responsible for all customs fees imposed, including import taxes, customs duties and fees levied by your country.
RETURNS & EXCHANGES
If you do not receive your order within six weeks of the shipping date, I can make replacement items (if possible) free of charge, although the buyer must pay for the shipping costs. Please contact me via email if necessary.
I don’t accept cancellations, but please contact me if you have any problems with your order. I can’t accept returns for custom or personalized orders.
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.